Reactive Services

Even the best designed and maintained equipment can experience periods of reduced performance or even unexpected breakdown.  When malfunction occurs, Cimcorp appreciates that time is of the essence and rapid recovery and and repair is critical.

From 24/7 technical support and remote diagnosis to expedited part replenishment and technician dispatch, Cimcorp works hand in hand with our customers to accelerate repair and revive systems to full operation as quickly as possible.

A Connection 24/7 to RMT
Cimcorp provides toll free access to our call centre, where your call will be immediately answered by our operators, day or night, seven days a week. At first response, a Cimcorp technician will connect directly with your personnel to understand the difficulty and begin resolution.

Remote System Access
With remote VPN system access, Cimcorp personnel can rapidly connect to your equipment, computer to computer in real time, to review the current status of the system as well as to review alarms and analyze logged events.  From our facility, Cimcorp can remotely diagnose, repair and reset your operating system anywhere in the world.

On-Site Technical Support
Cimcorp technicians or trained local subcontractors can be deployed 24/7 to our customers' location anywhere in the world.  These technicians will work on-site to perform repairs, rapidly return equipment to full operating conditions and monitor the equipment as it returns to full capacity.

Customer Care also offers:

  • A single-source for all your spare parts
  • System Relocation projects
  • Equipment Optomization and Audits

Contact Customer Care

For more information regarding Cimcorp's Robotics Maintenance Programs please contact our Customer Service Coordinator